How to contact JackpotCity about a problem
In Ontario, use live chat, email or toll-free telephone; have your account and problem details ready.
- LicenceAGCO / iGaming OntarioOPIG1236392
- AppAndroid · iOS
- Min. deposit
- C$10
- Support
- 24/7
- Payments
- Interac Online, Visa +3
Start by choosing the route that fits your problem and gathering the account details support will need. In Ontario, live chat and email support run 24/7, while support is also available by toll-free telephone.
How can I contact JackpotCity?
You can use live chat, email or toll-free telephone in Ontario. Live chat and email are available 24/7. See the contact guide for more about contacting JackpotCity.
| Contact channel | How to open it | Opening hours |
|---|---|---|
| Live chat | Open the support contact page and choose live chat. | 24/7 |
| Use the email support route from the contact page. | 24/7 |
Which support route should I choose?
Live chat suits an issue you want to explain interactively, especially when you need help working through the next step. Email suits a problem that needs a clear written description or supporting records.
Toll-free telephone gives you another direct route for a specific account problem. Keep the explanation focused and choose one channel first so the issue has a clear conversation history.
JackpotCity
What should I prepare before contacting support?
Prepare a concise description and the records that show what happened. Do not send passwords, full payment-card details or security codes.
- 1Identify your account without sharing your password or security codes
- 2Write down what happened and when it happened
- 3Gather relevant transaction records or error messages
- 4State the result you need from support
Include the account identifier support normally uses, the game or account area involved and the exact wording of any error. For a payment problem, note the transaction date, amount and payment method, while keeping sensitive credentials private.
What happens after you contact support?
State the problem at the beginning, then provide the key details in chronological order. A clear first message helps support identify whether the issue concerns access, a transaction or account information.
Keep replies in the same conversation where possible. If support asks for more information, provide only the relevant records and remove passwords, authentication codes and unnecessary financial details.
How should I handle account or payment problems?
For an account-access problem, describe the point where access stopped and any message shown on screen. Do not guess or repeatedly submit sensitive credentials if you are unsure which details are required.
For a payment issue, compare your own transaction record with the account activity and describe the difference precisely. Include the currency and amount shown in your record, but never send a complete card number or banking password.
Independent support
- ConnexOntario: 1-866-531-2600
- Gambling Support BC (British Columbia): 1-888-795-6111
- Jeu : aide et référence (Quebec): 1 800 461-0140
- BetGuard (Ontario): 1-833-776-7171
- Responsible Gambling Council
- AGLC Self-Exclusion Program (Alberta): 1-844-468-8034
Reviewed by Hemant Gothwal
Game Mathematician · Editor
Hemant Gothwal works in game mathematics at ARRISE, powering Pragmatic Play.