JackpotCity safer gambling tools in Canada
Set a deposit, loss or session limit, take a break, or contact JackpotCity support for help.
- LicenceAGCO / iGaming OntarioOPIG1236392
- AppAndroid · iOS
- Min. deposit
- C$10
- Support
- 24/7
- Payments
- Interac Online, Visa +3
You can choose limits on money or session time, or exclusion to stop gambling. JackpotCity lists these safer gambling tools for Alberta and Ontario, alongside a self-assessment test. Start with the tool that matches what you want to change: deposits, losses, time spent gambling or access to gambling.
Which tools can you use to set safer gambling limits?
The following tools are available in Alberta and Ontario. Money and session limits serve a different purpose from exclusion: choose a limit to restrict an aspect of your gambling, or exclusion when you want to take a break or stop.
| Tool | What it does |
|---|---|
| Deposit limit | Limits deposits |
| Loss limit | Limits losses |
| Session limit | Limits session time |
| Temporary exclusion | Provides a temporary break from gambling |
| Permanent exclusion | Provides an option to stop gambling |
| Self-assessment test | Lets you assess your gambling |
How can you choose a limit or take a break?
- 1Decide what you want to restrict. Choose a deposit limit for deposits, a loss limit for losses or a session limit for time spent gambling.
- 2If you want to stop rather than set a money or time limit, choose between temporary and permanent exclusion. Match the exclusion option to the break you want.
JackpotCity
What does exclusion mean for your account?
In Alberta and Ontario, temporary exclusion runs from 24 hours to 3 months. Choose this option when you want a time-limited break from gambling.
The option named permanent exclusion has a minimum period of 6 months in both provinces. Consider that minimum before choosing it rather than a shorter temporary exclusion.
When can you contact JackpotCity support?
If you need help with a safer gambling tool, you can contact JackpotCity support in Ontario through these channels:
- Live chat
- Toll-free telephone
Live chat and email support are available 24/7 in Ontario. Use either of these channels when you need an around-the-clock way to ask for help.
Independent support
- ConnexOntario: 1-866-531-2600
- Gambling Support BC (British Columbia): 1-888-795-6111
- Jeu : aide et référence (Quebec): 1 800 461-0140
- BetGuard (Ontario): 1-833-776-7171
- Responsible Gambling Council
- AGLC Self-Exclusion Program (Alberta): 1-844-468-8034
Reviewed by Hemant Gothwal
Game Mathematician · Editor
Hemant Gothwal works in game mathematics at ARRISE, powering Pragmatic Play.