What does JackpotCity offer in Ontario?
JackpotCity offers Ontario players casino games, bonuses and CAD banking, with identity checks and wagering conditions.

- LicenceAGCO / iGaming OntarioOPIG1236392
- AppAndroid · iOS
- Min. deposit
- C$10
- Support
- 24/7
- Payments
- Interac Online, Visa +3
You can choose from at least 1,000 games, claim deposit matches and use Canadian-dollar payment options. Before taking a bonus, check its game contributions, betting limits and withdrawal cap: these affect how you can use the balance.
What can you play at JackpotCity in Ontario?
The library includes slots, table games and live casino. Live Exclusive Roulette, ONE Blackjack and Live Private Blackjack are among the live titles, with Games Global, OnAir Entertainment and Pragmatic Play among the game providers.
JackpotCity accepts Ontario players and is regulated by the Alcohol and Gaming Commission of Ontario (AGCO) with iGaming Ontario. You can play through a mobile browser or get the Ontario Android app from Google Play. For access elsewhere in Canada, see where JackpotCity is available.
What conditions apply to the welcome bonus?
Claim the welcome bonus before making a qualifying deposit. The minimum deposit is C$10, and the bonus is credited automatically to the Bonus Account after a successful purchase of 10 currency units or more. New players have 7 days from account opening to claim the match bonus offer.
The bonus amount requires wagering of 35 times (35x) before it can move from the Bonus Balance to the Cash Balance. Not every wager contributes equally:
- 100%: All Slots excluding NetEnt slots and Progressive Jackpots, plus Keno and Scratch Card games; re-spin slot games count 10%.
- 50%: NetEnt slot games.
- 8%: table pokers, roulettes, video/power pokers excluding All Aces and Jacks or Better video pokers, and blackjacks excluding Classic Blackjack.
- 2%: Classic Blackjacks, All Aces video pokers and all Jacks or Better video pokers.
- 0%: baccarats, craps, Red Dog, Sic Bo and Progressive Jackpots.
Wagering on all games except Sic Bo, Craps, Baccarat, Casino War and Red Dog counts towards the playthrough requirement. While playing through a bonus, the maximum bet is about C$13 per round and 50c per line.
A match offer left unused in the Bonus Balance for two (2) months or longer from the claim date is forfeited. See the JackpotCity bonus code and Canadian casino review for the broader bonus overview.
How do deposits and withdrawals work?
Ontario accounts use CAD, with a minimum deposit of C$10. Deposit options are Interac Online, Visa, MasterCard, American Express and ApplePay. Withdrawal options differ:
| Withdrawal method | Withdrawal time |
|---|---|
| Interac Online | 1-3 business days |
| Visa | 1-24 hours |
| eCheck | 1-3 business days |
You must withdraw through the deposit method up to the amount deposited. Some deposit options cannot receive withdrawals because of provider restrictions.
- 1Sign in to your verified casino account.
- 2Open Banking and select Withdraw. Ensure all wagering requirements are met.
- 3Choose an available withdrawal method.
- 4Submit verification documents if prompted.
Identity checks can delay a withdrawal, and gameplay may undergo a detailed review before funds are released. First withdrawals, large withdrawals and payment-option changes may trigger extra security checks. Payments can arrive together or in increments, depending on the method and withdrawal rules.
Bank-wire withdrawals must be payable to the registered account name. If you deposited by debit or credit card, the cardholder name must match the registered name. JackpotCity charges no internal payment fees, but banking providers may apply service costs, and withdrawal charges may apply.
What identity checks and account conditions apply?
You must verify your identity at registration. Documents include photographic identification such as a passport or driver’s licence, proof of residence such as a bank statement or utility bill no older than 6 months, proof of payment-method ownership, and proof of income and source of funds. Documents may also be requested before financial transactions.
An Ontario account with no login or logout for more than 6 consecutive months becomes inactive. If you do not respond to the notification within 30 days, an administration fee of C$10 may be charged monthly until the balance reaches zero or you reactivate the account.
Account tools include deposit, loss and session limits, a self-assessment test, temporary exclusion from 24 hours to 3 months, and permanent exclusion for a minimum of 6 months.
What other promotions can you use?
Daily spins expire 30 days after the last deposit.
Frequently asked questions
Who operates JackpotCity in Ontario?
Cadtree Limited is the operator in Ontario.
How can I check JackpotCity’s Ontario regulatory status?
The Ontario licence reference is OPIG1236392. JackpotCity is regulated by the Alcohol and Gaming Commission of Ontario (AGCO) with iGaming Ontario.
How long does it take to withdraw money?
Visa withdrawals take 1-24 hours; Interac Online and eCheck take 1-3 business days. Identity verification and security checks can cause delays.
How does welcome bonus wagering work?
The bonus amount must be wagered 35 times (35x) before transfer to the Cash Balance. Game contribution rates vary, so a wager may count only partly or not at all.
Is there an Android app for Ontario?
Yes, the Ontario Android app is available through Google Play.
How can I contact support?
Support is available by live chat, email and toll-free telephone. Live chat and email operate 24/7.
Reviewed by Hemant Gothwal
Game Mathematician · Editor
Hemant Gothwal works in game mathematics at ARRISE, powering Pragmatic Play.