What should you know before playing bingo with JackpotCity?

You can access JackpotCity through a mobile browser or its Android and iOS apps. Players in Alberta and Ontario are accepted, with identity verification required at registration in both provinces.

You have three ways to access JackpotCity on a phone: its mobile website, Android app or iOS app. The website works in a mobile browser, so an app is not your only access option.

• Android: JackpotCity has an app in Google Play, including in Ontario.
• iOS: the app is distributed through the App Store. It needs iOS 15.1 or later and is about 45.1 MB.
• Mobile browser: open the website directly rather than installing an app.

Your choice here is how to access the service: through a browser or an installed app. See the JackpotCity app guide for more on the iOS and Android options in Canada.

In Alberta and Ontario, you must verify your identity at registration. Prepare for that check as part of opening your account, rather than leaving it until you want to withdraw.

The identity-verification documents include:

• A copy of photographic identification, such as a passport or driver's licence.
• A document confirming your residence, such as a bank statement or utility bill no older than 6 months.
• Proof that you own the payment method used to deposit or withdraw funds.
• Proof of income and source of funds.

These cover separate parts of the check: your identity, address, payment-method ownership and the origin of your funds. When preparing an address document, check its age as well as whether it confirms your residence.

Check the inactivity rule for your province, because Ontario and Alberta use different time limits and fees. Leaving an account unused can affect a balance you keep there.

Ontario

An account with no login or logout for more than 6 consecutive months becomes an Inactive Account. If you do not respond to the notification within 30 days, an administration fee of C$10 may be levied monthly on the balance until it reaches zero or the account becomes active.

Alberta

An account becomes an Inactive Account after more than 12 consecutive months without a login. An administration fee of C$5 is deducted monthly while the account is in credit.

After 24 consecutive months without a login, it becomes a Dormant Account and is closed. You may contact the casino to have the real money balance returned.